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Turning to Clover
From slow, manual order-taking and cumbersome bill splitting to inefficient back-office processes, the team faced challenges that hampered their performance. "As a busy bar and restaurant, taking around 100 covers on a typical Saturday night, we knew we needed a more sophisticated and integrated solution to support both front of house and management," Jamie recalls.
The restaurant turned to Clover with hopes for streamlining operations and elevating customer service. By implementing the Clover Station Solo and Clover Flex devices, Magic Monkey transformed both its front-of-house and management workflows. Tableside payments became seamless, orders accurate, and reporting processes efficient.
Tangible improvements
Clover’s all-in-one system provided real-time insights into sales trends, enabling strategic menu adjustments, while payroll and inventory management became effortless. “With Clover’s end-to-end solutions in place, my staff no longer waste time deciphering written orders or manually splitting bills. They can now fully focus on delivering a vibrant and attentive customer experience,” Jamie admitted.
The results speak for themselves. Jamie and his team have not only saved time but also earned recognition, winning the Essex Life Food and Drink Award 2024 for Best Atmosphere. With Clover, Magic Monkey has the technology and tools to grow, thrive, and shine during busy seasons like Christmas and beyond.
