The Client
Revo Kitchen & Terrace is a restaurant and bakery, located on Weston-super-Mare’s seafront on Marine Parade. Revo also offers a bar and glow in the dark crazy golf course, Revo Glo Golf, on site.
The Challenge
Streamlining operations for front-of-house staff was a priority for Alex Michael, managing director of Revo. The company’s previous card payment solution meant Revo’s serving staff were having to move between customers back to the bar to process orders and take payments, resulting in longer waiting times. Added to which, any changes the team wanted to make – such as initiating promotions in response to a stock surplus – were having to be made from one central computer in the back-office.
The Solution
Clover had been highly recommended to Alex by a friend and he was very familiar with its heritage as a trusted payments solutions provider globally. Following a consultation process, Revo deployed a host of Clover solutions for the Kitchen & Terrace site – one Station Duo, six Flex’s and Clover Dining Software across its full-service restaurant, as well as a Clover Mini for both the Revo Glo Golf and Revo Bakery areas.
Additionally, Clover was deployed into a second site – The Old Thatched Cottage Restaurant, delivering one Station Duo, five Flex’s and Clover Dining Software.
Benefits of Clover Implementation
With Clover’s integrated solutions in place, the Revo team can focus on serving customers face-to-face from their handheld devices, without needing to divert back to the bar to process their orders or payments. As well as enhancing customer service and streamlining operations for staff, the new Clover system has also facilitated savings of 10 percent on the annual cost of Point of Sale (PoS) and card terminal charges previously incurred by the business.
Added to which, the Clover solution is far easier to use, with Revo employees able to log in and make necessary changes to the system – for example, on promotions – with updates appearing in real-time, and without needing to rely on one central computer. While Revo previously had a number of fragmented back-office systems in place, Clover has offered a much slicker all-in-one solution.
Revo’s management has also greatly appreciated Clover’s approach to customer service, with the team benefitting from a dedicated account manager who has been on hand to resolve any issues within no time. Prior to deploying Clover, Alex and his staff would have needed to put in a phone call to their previous providers, often experiencing lengthy waiting times.
Testimonial from Revo
Alex Michael, managing director:
Revo has been trading for coming up to four years, launching at the backend of the pandemic, which was a testing time for any fledgling hospitality business. With Clover’s support in the last year, we have seen significant efficiency savings and an improvement in our speed of service. This has been the case even during busy periods for the business, for instance, during a recent spell of warm weather. In fact, in April 2025, takings were up by 30 percent, yet we managed with two fewer staff members than usual. This has also alleviated some recruitment challenges being faced by the industry as a whole.
With Clover’s end-to-end solutions in place, my team can focus on serving our customers. The deployment has also greatly streamlined our back-office operations, with any changes we need to make being actioned in real-time and from more than one device.
Lastly, Clover’s customer service has been excellent. Our account manager has ensured the deployment has run smoothly and that any questions are met with a swift response, which has been greatly appreciated."
